Our Robot

A quicker, safer, more ‘human’ service for all our patients

Our robot is about people, and this may come as a bit of a surprise, but Concord Pharmacy brought in a robot to improve the human contact between our pharmacist and our patients. In most pharmacies the pharmacist spends a lot of time processing prescriptions when they could be doing much more for patients by talking to them. Bringing in a robot who never tires or loses concentration and who can pick a packet of capsules off a shelf in less than ten seconds, frees up that time for the pharmacist to be talking with patients and helping them get the most from their medication. We want to offer you the most personal service possible.

 

The NHS Electronic Prescription Service links the General Practice computer system with the Pharmacy computer system, which produces significant improvements in service for the patient, as well as efficiencies for both pharmacy and GP, but add in a robot and the opportunities for human error in picking prescriptions is almost eliminated. In 2016 England’s Chief Pharmaceutical Officer Keith Ridge said community pharmacists had a “professional obligation” to adopt automated dispensing because research showed “the level of error is reduced to a tiny fraction of current manual dispensing error rates”. So with that sort of patient benefit it is not surprising that Concord Pharmacy has got a robot to help out. We want to provide you with the safest possible service.

 

Robot Dispensing Time (Seconds)

Packages Stored

We recognise that over the last few years there have been delays in dispensing medication and having the right medication in stock, with too many of our customers having to come back for the “owings” on part dispensed prescriptions. You don’t like this, we don’t want this and neither does our robot! Our robot works more than twice as fast as a person to pick medications off our shelves, and, with barcoding to reduce confusion in dispensing and improve stock control, the medication you need should always be on our robot’s shelves and only minutes away from being ready for you to take home. So maybe now is the time to make this promise that if we do not have the medication you need in stock, we will deliver the whole prescription or any “owings’ to your home. We want to offer you the most efficient service possible.

So our robot is here to offer a quicker, safer, more ‘human’ service to all of our patients. Do come and meet our robot. Very soon we will be asking our younger customers to name our robot and win a robot prize for themselves. Check back here soon.

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of the packages we dispensed